Terms and Conditions

Welcome to LuckyHills. These terms and conditions outline the rules and regulations for the use of our gaming services. By creating an account and using the platform, you fully accept and agree to be bound by these provisions, our privacy policy, and any specific rules applicable to promotions or games. It is essential to read and understand these terms before participating in any activities on the Lucky Hills casino.

General Provisions

These terms constitute a legally binding agreement between the user (“player”, “you”) and LuckyHills. The services are operated under a Curaçao Gaming Authority license (OGL/2024/923/0383). All players must be at least 18 years of age or the legal age for gambling in their jurisdiction of residence. It is the player’s responsibility to comply with local laws regarding online gambling. Access may be restricted in certain jurisdictions, including for individuals physically present in Australia at the time of play, as outlined in our access policies.

Player Account

Registration and Verification

To use our real-money services, you must register a personal account. All information provided during registration must be accurate and complete. We reserve the right to perform verification checks, also known as Know Your Customer (KYC), at any point, particularly before processing a withdrawal. This may require submitting documents such as a passport or driver’s license, proof of address, and proof of payment method. The standard verification process typically takes up to 48 hours.

Account Responsibilities

Each player is permitted to hold only one account. The detection of duplicate accounts may lead to the closure of all associated accounts and the voiding of any winnings. Players are responsible for maintaining the confidentiality of their login credentials. Any activity conducted through an account will be considered valid if the username and password have been entered correctly.

Financial Operations

Deposits

Deposits can be made using various payment methods, including bank cards, e-wallets, and cryptocurrencies like Bitcoin and Ethereum, with transactions processed in currencies such as AUD. The minimum deposit amount varies by method, generally starting from A$10, but a minimum of A$30 is required for the first-deposit welcome bonus. All funds must originate from a payment source registered in the player’s name.

Withdrawals

Withdrawals are processed following the successful completion of KYC verification and fulfilment of any bonus wagering requirements. The minimum withdrawal amount is generally A$50. Payouts are typically directed to the same method used for depositing, where possible. Crypto withdrawals are usually completed within 24 hours, while bank transfers may take 1-3 business days.

Bonus Policy

All promotional offers are subject to specific terms as well as these general terms and conditions. Unless otherwise stated, bonuses are limited to one per person, household, or IP address.

Key bonus conditions generally include:

• A standard wagering requirement of 40x on both the bonus amount and winnings from free spins.
• A maximum bet limit of A$5 while an active bonus is being wagered.
• Game contributions vary; most pokies contribute 100%, while table games and certain other categories are excluded.
• Bonuses typically have an expiry period, often 7 days from activation.

Specific promotions, such as the Welcome Package or Wednesday Free Spins, have their own detailed rules available on the promotions page.

Prohibited Actions and Account Closure

Engaging in fraudulent or illicit activities is strictly prohibited. This includes, but is not limited to, collusion with other players, use of automated software (“bots”), exploiting software bugs, or undertaking any action that gives an unfair advantage. If a player is found to be in breach of these terms and conditions, LuckyHills reserves the right to suspend or permanently close the account, withholding any balances and voiding all winnings.

Dispute Resolution and Liability

Our platform operates using games from licensed and reputable software providers, which are certified to ensure fair play through the use of a Random Number Generator (RNG). While we strive for a seamless experience, technical issues may occasionally arise. In the event of a dispute, players are encouraged to seek resolution first through our support team. For further assistance, you can find details on how to LuckyHills contact us. Our liability is limited to the extent permitted by applicable law.

Amendments to Terms

LuckyHills reserves the right to modify these terms and conditions at any time without prior notice. Any changes become effective immediately upon being posted on the website. It is the player’s responsibility to regularly review the terms and conditions to stay informed of any updates. Continued use of the services after any such changes will constitute acceptance of the new terms.